Making prescriptions as easy as possible

Ordering repeat prescriptions

Online system

The easiest, safest, and quickest way to order your repeat prescription is  System One. You can also check what medication you should be taking and when.

Use our online system (SystemOne)

Unless a specific arrangement has been made for you to collect prescriptions without seeing a doctor, i.e. for repeat prescriptions, you will normally be asked to make an appointment before any treatment is prescribed. 

Please note that the pharmacies are no longer requesting your medications on your behalf – it is your responsibility to order your repeat medications in a timely fashion. There are some exceptions e.g. disability, specific medical condition etc.  

Further information can be  found here 

Other ways to request a repeat prescription

In person 

Please tick the items you need on the tear-off side of your prescription and drop it into the surgery. 

By post 

Supply a stamped addressed envelope and we will return your prescription can be returned via Royal Mail. 

We do not accept prescription requests by phone for safety reasons. If you are unable to order online or in person please contact your usual pharmacy who can order for you.

Please allow two full working days, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery. 

Collecting your prescription 

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

Find your nearest pharmacy

You can usually collect your prescription from the pharmacy up to two working days after you have ordered it.

You can change your nominated pharmacy at any time:

• Using our online system: SystmOnline


At your GP practice

• At any pharmacy that accepts repeat prescriptions

Asking questions about your prescription 

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription. 
The NHS website has information on how your medicine works, 
how and when to take it, possible side effects and answers to 
your common questions. 

Go to Medicines A to Z (

asked questions

We don’t charge for private prescriptions.

Find out more about prescription charges (

Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.

A private prescription is not written on an official NHS prescription and so is not paid for by the NHS. A prescription is a legal document for which the doctor, who has issued and signed it, is responsible. A doctor you see privately is unable to issue an NHS prescription.


As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Learn more about Clinical Pharmacists here