Our Appointment System

We are currently using a GP-Triage appointment system to help ensure that you are booked with the most appropriate clinician at the most appropriate time.

The receptionist will ask you for some information regarding your symptoms which will be passed to the duty doctor for the day. The doctor will then triage your problem and you will be contacted on the same day with the doctor’s recommendation for which type of appointment you will need. Please remember the more information you are able to provide to the receptionist the more accurately the GP will be able to triage you. If the GP requires more information from you they or a member of the team will contact you.

If you wish to see or speak to a particular GP/Clinician then please let the receptionist know and we will do our best to arrange this for you depending on their availability.

We offer a range of appointment types including telephone, video and face to face if you have a preference then please let reception know.

How to Make an Appointment

Appointments may be booked in several ways:


Patients can book appointments up to 4 weeks in advance using online services.

By Phone

Patients can book an appointment by calling reception on 020 7590 8000.

In Person

Patients can visit the surgery and book an appointment with the receptionist.

Book an appointment using the NHS e-Referral Service

If you have been referred to a hospital or clinic through the NHS e-Referral Service, booking your appointment online is easy, safe and secure.

You’ll need:

  • the booking reference number stated on your booking letter
  • the password or access code you were given by the person or organisation that referred you (for example, your GP practice)

If you have been referred but don’t have your booking reference number or a password or access code, please contact the person or organisation that referred you.

Please visit this link for how to:

  • check your appointment details
  • change your appointment
  • cancel your appointment
  • cancel your referral

For more information, read about what happens when you’re referred.

How to choose your hospital or clinic

In some cases you’ll have more than 1 clinic or hospital to choose from. The list of options will be the same if you book online or over the phone.

Before you select your clinic and appointment slot, consider all the options.

For example:

  • How long do I have to wait for my first appointment?
  • How quickly can I start my treatment?
  • How far away is the hospital or clinic?

In most cases you have the legal right to choose the hospital or service you’d like to go to.

This will include many private hospitals, as long as they provide services to the NHS.

Learn more about your choices in the NHS.

What to do if you haven’t been referred yet

If you want to be seen at a hospital or clinic, you’ll need to speak to your GP.

They’ll help you decide what care is best for you and make any necessary referrals.

Find out more about GP referrals