Accessing the care you need
The easiest and quickest way to book an appointment is to send a request using PATCHS.
To request an appointment, you will need to complete a request using the online system, PATCHS. A doctor will read your information and you will be notified of the outcome within 24 hours. You can also use PATCHS for administrative queries such as referrals, sick notes or any other letters.
Click the button below to be taken to the PATCHs homepage.
How to use PATCHS?
PATCHS requires new users to make an account. You only need to enter your details the first time you create an account. PATCHS will then prompt you to answer a few questions about your issue, typically around five. So that we can fully understand the reason for your appointment, please provide a good level of detail.
If you are using PATCHS for the first time, please watch this helpful video.
Booking an appointment
Here are some additional ways to contact us about booking an appointment.
Request an appointment by telephone
Our trained receptionists may need to call you back to clarify your query and/or to offer you a suitable appointment.
NEW — As part of the NHS directives, we want to offer our patients to have the ability to have 24/7 access to appointment booking system, we are working with ‘Patient Partner’ to adopt new technology to enable this function. You just need to call our practice number and will be directed through the system. Please kindly be patient then you will reach the right option. You will be able to book the more straightforward review and/or blood tests appointments anytime of the day. You do not need to wait until our opening hours to leave a message for our Patient Services (reception) team and therefore our Duty GP (if clinically relevant), though your message will only be reviewed during our practice opening hours in order to provide a suitable outcome for your query. We will then get back to you as soon as possible especially if the outcome is to offer you a face-to-face appointment. This service will start on the 16th June 2025. We anticipate that we will be going through some teething issues and any new changes will take time to be accustomed to. Therefore, we appreciate your patience and feedback, so we can improve this function for our patients.
Request an appointment at the surgery
Patients can come into the surgery to book appointments at the reception desk.
Address and access informationThe NHS App
Use your NHS account (through the NHS website or NHS App) to book an appointment in advance.
System Updates
Click on the link below to view our Surgery’s appointments data and system usage:
System UpdatesIf you want to see a doctor or nurse in the evenings or weekends
You can book an evening or weekend appointment in one of our Enhanced Access Hubs. Contact us online or via telephone to make an appointment.
Details of the hubs are below:
St Georges House, 82 Vincent Square, London, SW1P 2PF (nearest tube: Pimlico)
6.30-8pm on weekdays and 9am-4pm on Saturdays
41 Connaught Square, St George’s Fields, London, W2 2HL (nearest tube: Marble Arch) 6.30-8pm on weekdays and 10am-5pm on Saturday
A remote telephone clinic also operates during weekdays 6.30pm-8pm and 9am-5pm on Saturdays.
Read more information on this service
Frequently
asked questions
🡢 What happens to my PATCHS request?
Once you submit your PATCH, it will be seen by a healthcare professional, who will allocate a member of our clinical team to deal with your issue. This healthcare professional may call you or want to see you in person.
Occasionally, with the information you provide, we may be able to directly send medication to your pharmacy, order tests or make referrals.
If we require more information from you, we may reply to your PATCH with more specific questions.
🡢 What if I can’t use PATCHS?
If you are struggling to use PATCHS, our reception team can help you create an account and guide you through completing your first PATCH.
Call us on 020 7590 8000.
🡢 Cancelling or changing an appointment
To cancel your appointment:
🡢 Home visits
Whenever possible we ask you to come to the surgery for appointments as we have full access to your records and to treatment facilities. You can usually be seen sooner if you can come to the surgery as we can see three or four patients in the surgery in the time it takes to do one home visit.
If you are too unwell to come in, please try to phone before 11:00am. Your request will be triaged by one of our doctors. If the doctor feels your problem would be appropriately dealt with in the surgery then you will be offered an appointment and the home visit request declined.
Please note that the timing of a visit cannot be guaranteed.
🡢 If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
🡢 If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond;
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by text or email;
- if you need an interpreter;
- if you have any other access or communication needs.
🡢 What are Additional Access hubs?
Patients contacting us with acute medical needs can now be referred to six Additional Access hubs. It means that the patient will have a face-to-face appointment on the same or next day (depending on booking time).
These hubs take place in different GP Practices across your local area, including within our practice: Paddington Green Health Centre, Lisson Grove Health Centre, St Johns Wood Medical Practice, Marylebone Health Centre, Third Floor Lanark Medical Centre and the South Westminster Centre. Patients will be seen by a GP or Advanced Nurse Practitioner.
Appointments will be triaged by our team based on need via the usual methods for booking an appointment. You do not have to accept an appointment at one of the Additional Access hubs.
How should I request an urgent clinical appointment or review?
Urgent clinical appointments or reviews should be made either by phone or in-person.