All posts by Serena Ledger

Christmas Opening Times

Please see the practice opening times over the Christmas period below 

Saturday 24th December – Closed 

Sunday 25th December – Closed 

Monday 26th December Closed 

Tuesday 27th December Closed 

Wednesday 28th December – Open 08:00-20:30 as normal 

Thursday 29th December – Open 08:00-18:30 as normal 

Friday 30th December – Open 08:00-18:30 as normal

Saturday 31st December – Closed 

Sunday 1st January – Closed 

Monday 2nd January – Closed 

Tuesday 3rd January – Open 08:00-18:30 as normal

 

Belgravia Surgery is now a teaching practice.

The Belgravia Surgery is now a teaching practice. This means that we will now be training medical students from Imperial College London at the practice. 
 
As part of their training, they will shadow our GPs and do consultations with patients so that they can learn about general practice and medicine. If you have been booked in to see a medical student please don’t worry. There will always be a qualified GP working with them who will go through your problems in detail and make sure that the right thing is done. 
 
If you are booked in to see a medical student, you should be told about this and you are entitled to request an alternative appointment if you wish or to decline that they be present in your consultation. However, we hope that you will help us to train the future doctors of the NHS and therefore be open-minded about seeing the medical students and allowing them to get the experience that they need. 
 

FLU Vaccines now in stock

The practice has now received our flu vaccines for the winter. The following groups of people are eligible to receive a flu vaccine at the practice

  • Anyone aged over 65 
  • Anyone with a medical condition that could put them at higher risk such as heart disease, diabetes, asthma, COPD, Kidney or Liver disease or they are immunocompromised in someway 
  • Patients who are currently pregnant 
  • Informal carers
  • Children aged 2-3 
  • Patients aged 50-64 (this cohort of patients will be recalled later and depending on stock) 

The majority of patients will received a SMS message that will allow you to book directly into the flu clinics. You can also call the practice on 020 7950 8000 to book.  You may also receive a call from the reception team. 

If you have had your flu vaccine elsewhere or you do not want one then please let us know so we can update our records and you will then also stop receiving reminders. Please call us on the number above or email us at clccg.belgraviasurgery@nhs.net 

System downtime due to electrical issues 08/09/2022

Dear Patient 

Due to some electrical issues the surgery may experience some periods of downtime of our clinical system and or telephone lines today. This may mean we will not be able to answer your query straight away. However we will resolve any queries once our system is back online. 

It is also possible that our phone lines may be affected for a short period of time so please expect longer wait times in the phone queue as a result of this and we apologise for any inconvenience caused. 

Many thanks for your patience and co-operation 

Belgravia Surgery 

New online consultation service launching on 8th July 2022

We’re pleased to announce that we will be launching a new online consultation tool called PATCHS at our GP practice on 8th July 2022. We have selected PATCHS to take the place of our current online consultation service (eConsult) to improve the experience for our patients.

The new online consultation service offers a secure, simple and flexible way for patients and carers to contact their GP practice – it will not replace face to face appointments, it is in addition to routine contact with Practices. This should not be used for emergencies when you should contact 999 or visit A&E.

By registering you will have easy access to a range of services from your computer or smartphone, including:

  • reporting symptoms to your GP
  • booking virtual appointments
  • accessing health advice

To request repeat prescriptions, you should continue to follow the current process we have in place.

You can register via the [link] on our website homepage.
All you will need to do is provide an email address and set up a password.

For more information on PATCHS you can visit their website.

Changes to Extended Hours Appointments in your local Area – Have your say

Your local NHS is seeking your views about the best times and locations for GP (doctor) and nurse appointments in the evenings and weekends.

Nationally the NHS has asked local practices to review the times to provide appointments at evenings and weekends. We want to capture information to support decision-making and make sure we are providing times, and locations that meet the needs of local people.

Our short survey will take no more than two minutes and your answers will help us to provide the best possible times and locations for our evening and weekend GP services.

Please complete our survey https://forms.office.com/r/Z5g9sxW1wf

(GP and nurse appointments are already available in the evening and at the weekend and can be booked by calling your GP practice or 111).

Q&A

Why are you asking people about this?

Nationally the NHS has asked groups of GP Practices (Primary Care Networks) to develop a plan for providing appointments at evenings and weekends. To inform these plans we want to make sure we are also providing times, and locations that meet the needs of local people.

What changes are you planning to make?

At this stage we really don’t know – we currently provide weekend and evening appointments from 6:30pm to 8pm Monday to Friday and 8am to 8pm on the weekends in each borough. Provided by local GPs. We want to know if these times are still right for patients?

What are the proposed national changes?

Local GPs currently offer appointments seven days of the week; the new guidance does mean that appointments don’t have to be provided on a Sunday. We are not proposing we don’t offer a service on a Sunday, but we do want to understand what local people need.

I just want to be able to see a doctor, face-to-face not on the phone?

All GP practices provide telephone and face-to-face appointments. This means we can see as many patients as possible each day. If you need to be seen face-to-face you will be invited into the surgery for a face-to-face appointment.

When will the changes happen?

Nationally the new changes to the way GP networks provide evening and weekend services will come into place in October.

Will my feedback really make a difference?

Yes, we want to ensure we are providing service times that work for local people.